The Problem
Support engineers spend hours triaging logs and searching past tickets. Time-to-resolution drives both CSAT and engineering load.
We'd love to meet you in person. Drop by our office in Pondicherry, or reach out online.
Address
No 48/1, Plot no 73, 1st Floor, Aziz Nagar, 2nd Cross Street, Reddiarpalayam, Oulgaret Municipality, Pondicherry – 605010
Phone
+91 88387 24261Internal app that ingests customer logs and reproduces issues against the knowledge base of past resolutions.
Support engineers spend hours triaging logs and searching past tickets. Time-to-resolution drives both CSAT and engineering load.
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